Hampshire Hosting — Terms & Conditions
Last updated: 12/2025
Company: Hampshire Hosting (“we”, “us”, “our”)
Contact: [support@hampshirehosting.co.uk]
1) Definitions
Agreement: These Terms, Orders, Service Descriptions, Acceptable Use Policy (AUP), Privacy Notice, Data Processing Addendum (DPA), and any SLA.
Order: Your order via our site/portal or signed proposal/SOW.
Content: Any data/code/assets you upload or process via our Services.
Personal Data: As defined in UK GDPR and the Data Protection Act 2018.
2) Eligibility & Account
You must be at least 18 and provide accurate registration details. You are responsible for account security and keeping contact details up to date.
3) Orders, Term & Renewal
Orders are accepted when confirmed or provisioned. Services typically run monthly or annually. Auto‑renew applies to domains and hosting unless disabled in your account.
4) Prices, Billing & Payment
Fees are shown at checkout or quoted. Payment is in advance. Late payments may incur interest and suspension.
5) Cooling‑Off & Refunds
Consumers have a 14‑day cancellation right under UK law unless immediate performance is requested. Domains and SSL are non‑refundable once registered. Hosting/VPS fees are non‑refundable after provisioning.
6) Acceptable Use Policy
No unlawful, abusive, or spam activities. No malware, DDoS, or resource abuse. Marketing emails must comply with PECR and UK GDPR.
7) Content Responsibility
You are responsible for your content and backups. We may comply with legal or registry requests.
8) Domains
You agree to Nominet (.UK) and ICANN policies. Accurate registrant data is required. Renewal reminders are sent to your account email.
9) Hosting & VPS
Fair‑use applies. Managed VPS includes OS updates; unmanaged requires you to maintain security. Backups are best‑effort if included.
10) Web Design
Scope and deliverables are defined in your proposal. Includes revision limits, acceptance, and a 30‑day post‑launch bug fix warranty.
11) Intellectual Property
On full payment, rights in final deliverables transfer to you (excluding pre‑existing tools and third‑party components).
12) Data Protection
We comply with UK GDPR and DPA 2018. For hosting/VPS, you are Controller; we act as Processor. Subprocessors and safeguards for transfers apply.
13) Electronic Communications & Cookies
Direct marketing requires consent or soft opt‑in. Non‑essential cookies require prior consent.
14) SLA & Credits
Hosting/VPS uptime target: 99.9% monthly. Credits apply for downtime outside exclusions.
15) Suspension & Termination
We may suspend or terminate for overdue fees, breaches, or legal compliance. You may terminate at the end of the current term.
16) Warranties & Disclaimers
Services are provided with reasonable skill and care but without guarantees of uninterrupted operation.
17) Liability
No exclusion for death/personal injury or fraud. Indirect losses excluded. Liability capped at fees paid for affected service in 12 months.
18) Indemnity
You indemnify us against claims arising from your content or breach.
19) Force Majeure
No liability for events beyond reasonable control.
20) Changes
We may update services or terms with notice. Continued use constitutes acceptance.
21) Complaints & ADR
Contact support for complaints. If unresolved, we will provide ADR details as required by UK law.
22) Governing Law
England and Wales law applies; courts of England and Wales have jurisdiction.